Lupita Help Center

Welcome to Lupita's Help Center. Find quick answers to common questions about ordering, shipping, returns, jewelry care, and customer support.

Ordering at Lupita

  • Create an account: recommended for tracking orders and speeding up future purchases. Guest checkout is also available.
  • Product availability: all in-stock jewelry ships from France.
  • Checkout: please review quantities, variations (such as size), and delivery address before payment.
  • Order confirmation: you’ll receive an email once your order is confirmed.

Shipping & Tracking

  • Dispatch time: within 48 business hours for in-stock items.
  • Estimated delivery: France 2–3 days / Europe 5–7 business days.
  • Tracking: a tracking number is emailed once your order ships.
  • Delayed or lost parcels: contact us to start an investigation and receive updates.

Returns & Exchanges

You have 30 days to change your mind (extended by Lupita). Items must be unused, unworn, and in their original packaging.

  • How to request a return: email us at contact@lupita-bijoux.com with your order number.
  • Refund or exchange: your choice after product inspection.
  • Non-returnable items: used, damaged, or worn products.

For full details—including covered defects and exclusions—please visit our Guarantees page.

Jewelry Care

  • Avoid direct contact with perfumes, lotions, household cleaners, and chlorine.
  • Remove jewelry before showering, swimming, or exercising; dry thoroughly if exposed to water.
  • Store pieces separately in a box or pouch to prevent scratches.
  • Clean with a soft, dry cloth to restore shine.

Payment & Security

We accept Visa, Mastercard, PayPal, and bank transfers. Transactions are secured with SSL encryption and 3-D Secure authentication. PayPal options include installment payments when eligible. See Secure Payment for details.

Account & Orders

  • Order tracking: available in your account under “Order History and Details.”
  • Change address or phone: possible before shipment—contact us promptly.
  • Invoices: downloadable from your account after shipping.

Promo Codes & Offers

  • Enter codes at checkout before payment.
  • One code per order unless stated otherwise.
  • If a code doesn’t work, check its validity dates and conditions (category, minimum spend).

Gift Wrapping & Messages

  • Gift wrapping and personalized messages are available upon request when offered on the product page or at checkout.

Quality & Authenticity

Our jewelry is sourced from reputable Brazilian jewelers. Pieces feature gold or silver plating with German varnish and premium stainless steel. For full policies and authenticity proof, see Guarantees.

Privacy

We comply with GDPR: access, correction, deletion, objection, and data portability rights. Details on data use, retention, and cookies are on our Privacy Policy page.

Need Help?

Customer service is available Monday to Saturday, 1 PM to 6:30 PM.