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1. Introduction
These Terms and Conditions govern purchases made on Lupita Bijoux (https://www.lupita-bijoux.com). They explain how orders, payments, delivery, and returns work in a clear and straightforward way.
By placing an order, you agree to these terms, designed to protect both you and the seller, ensuring a smooth and transparent shopping experience.
2. Seller Information
Lupita Bijoux is operated by:
- Company: Chanoux Vianney
- SIRET: 529 361 537 00036
- Address: 3A Impasse du Champotier, 72380 Joué-l’Abbé, France
- Phone: +33 6 98 50 73 32
- Email: contact@lupita-bijoux.com
3. Products and Availability
Our jewelry is carefully described to give you an accurate idea of each piece. Photos and descriptions reflect the products as faithfully as possible.
Minor variations in color, shine, or size may occur due to materials or handcrafted details, adding to each item's unique charm.
All items are stocked in France and usually shipped within 48 to 72 hours, excluding weekends and holidays.
If an item becomes unavailable after your order is confirmed, we will notify you promptly and offer a refund or exchange.
4. Pricing and Payment
Pricing
Prices are shown in euros, including all taxes. Shipping fees, if any, are clearly displayed before you finalize your order.
Payment Methods
We accept multiple payment options for your convenience:
- Credit cards (Visa, Mastercard)
- PayPal
- Bank transfer
Payments are secure; your financial data is encrypted and handled by trusted providers and never stored on our site.
5. Ordering and Confirmation
Simply add items to your cart and follow the steps to complete your purchase.
After confirming your order, you will receive a confirmation email summarizing your purchase details.
We reserve the right to cancel orders if fraud or payment issues are suspected, prioritizing your security.
6. Delivery
Timing and Areas
We deliver across France and Europe.
Estimated delivery times are 48 to 72 hours within mainland France and 5 to 7 business days for other European countries.
Shipping Costs
Shipping fees are shown during checkout. Free delivery may apply for orders over a certain amount, depending on current offers.
Tracking
Once your order ships, you’ll receive a tracking number to monitor your package’s progress.
If there are delays or issues, our customer service team is here to assist you.
7. Returns and Cancellation
Right of Withdrawal
You have 14 days from receipt to change your mind and return an item.
Return Conditions
Returned jewelry must be unused, unworn, and in its original packaging.
Return shipping costs are your responsibility unless the error is on our part. Refunds or exchanges are processed within 14 days after we receive and inspect the return.
8. Customer Service and Guarantees
Your satisfaction matters to us. We carefully select our jewelry and are available to answer your questions.
Contact us at:
Email: contact@lupita-bijoux.com
Phone: +33 6 98 50 73 32 (Mon–Sat, 1pm–6:30pm)
9. Intellectual Property
All content on Lupita Bijoux (texts, images, logos) is protected. Unauthorized use or reproduction is prohibited.
10. Governing Law and Disputes
These terms are governed by French law.
We prioritize dialogue to resolve disputes amicably. If needed, French courts have jurisdiction.
Our commitment: a clear, secure, and enjoyable shopping experience you can trust.