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Last updated: 11/06/2025
At Lupita Bijoux, your trust matters. This privacy policy explains clearly how we handle your personal data when you browse our site or place an order.
We collect only the information necessary to ensure smooth shopping and site operation. Your data is treated with care, respect, and confidentiality.
1. Who is responsible for your data
Lupita Bijoux is operated by:
- Company: Chanoux Vianney
- Address: 3A Impasse du Champotier, 72380 Joué-l’Abbé, France
- Email: contact@lupita-bijoux.com
- Phone: +33 6 98 50 73 32
We are your sole contact regarding your personal data.
2. What data we collect
The data collected depends on your site activity but is always limited to what’s necessary.
While browsing
Some technical details may be gathered automatically, such as:
- IP address
- browser type
- pages visited
- time spent on site
This helps us understand site usage and improve your experience.
When placing an order
We collect essential details to process and deliver your order:
- full name
- shipping address
- email address
- phone number (optional, useful for delivery)
Payment details are never stored on our site and are securely handled by trusted providers.
Through the contact form
When you reach out, we use only the information needed to respond:
- name
- message content
3. How we use your data
Your personal data is used solely to:
- process and ship your orders
- manage customer service and after-sales support
- contact you if needed about your order
- enhance site navigation and user experience
- secure the site and prevent fraud
Your data is never sold or used for marketing without your consent.
4. Who may access your data
In certain cases, your data may be shared with trusted partners only when necessary:
- secure payment providers
- delivery carriers
- authorities if legally required
These partners adhere to strict confidentiality and security standards.
5. Data retention
We keep your data only as long as needed:
- order data: as required by law
- billing data: according to accounting rules
- customer service records: for a reasonable period
- browsing data: limited duration
After these periods, data is deleted or anonymized.
6. Data security
We implement technical and organizational measures to protect your information:
- secure SSL connection
- restricted access to personal data
- regular site updates
In case of any incident, we commit to informing you promptly.
7. Your rights
You have rights over your personal data under current laws. You can at any time:
- request access to your data
- ask for corrections
- request deletion
- object to certain uses
To exercise your rights, contact us at: contact@lupita-bijoux.com.
8. Cookies
Cookies may be used to improve your site experience and measure usage.
On your first visit, a banner lets you accept or decline cookies. You can change your preferences anytime via your browser settings.
9. Policy updates
This privacy policy may be updated to comply with laws or site changes. Significant updates will be clearly communicated.
10. Contact us
If you have any questions about your data or this policy, we’re here to help:
Email: contact@lupita-bijoux.com
Phone: +33 6 98 50 73 32
Our commitment is simple: to offer you a secure, transparent, and respectful online shopping experience.