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1. 30-Day Satisfaction Guarantee
At Lupita Bijoux, we believe jewelry should be worn with joy and confidence. That’s why we offer a 30-day return period, going beyond legal requirements.
If your piece doesn’t meet your expectations, you have 30 days from receipt to return it.
You can choose an exchange or a refund. The jewelry must be unused, unworn, and returned in its original packaging.
To initiate a return, simply contact us at contact@lupita-bijoux.com. We’ll guide you through the process smoothly and hassle-free.
2. Quality and Authenticity
Each piece at Lupita Bijoux is carefully selected from trusted partners, especially in Brazil, renowned for its jewelry craftsmanship.
Our gold and silver-plated jewelry features protective treatments to enhance durability, while stainless steel pieces are chosen for their strength and everyday wear.
We focus on lasting collections, finely finished and true to their descriptions. If you have any questions, our team is here to assist you openly.
3. Guarantees and Care Advice
Gold-plated, silver-plated, and stainless steel jewelry require basic care to maintain their shine.
What We Cover
We address manufacturing defects found upon receipt, damaged or incorrect items, and material faults.
Please contact us promptly so we can find the best solution.
What’s Not Covered
Wear from regular use isn’t covered, especially damage from chemicals, prolonged water exposure, improper storage, or repeated impacts.
Simple tip: always store your jewelry in a pouch or box and clean them regularly with a soft cloth.
If unsure about care, our after-sales team is ready to advise you.
4. Secure Payment and Data Protection
Shopping with Lupita Bijoux is safe. Payments are secured with SSL encryption and handled by trusted providers.
We accept credit cards, PayPal, and bank transfers. Your payment details are never stored on our site.
If you have payment questions, we’re here to help.
5. Fast Shipping and Order Tracking
All jewelry is stocked in France and carefully prepared. Orders usually ship within 48 hours.
Once shipped, you’ll receive a tracking number to follow your package at every step.
Estimated delivery times: 2-3 days within mainland France, 5-7 days across Europe.
If any delays or issues arise, we’ll support you until resolved.
6. Dedicated Customer Service and Happy Customers
Customer satisfaction is central to our mission. Our clients rate us 4.8 out of 5 on average, reflecting the quality of our jewelry and service.
Questions before ordering, advice, or after-sales support? We’re here for you.
Email: contact@lupita-bijoux.com
Phone: +33 6 98 50 73 32
Monday to Saturday, 1pm–6:30pm
Our goal is simple: to help you shop with confidence, supported every step of the way.
Tips to Make Your Jewelry Last
Well-cared-for jewelry can last for years. Simple daily habits often keep your pieces radiant and beautiful.
Avoid direct contact with water, perfume, cosmetics, or cleaning products, which can dull finishes over time. Remove jewelry before sleeping, exercising, or swimming to prevent shocks and friction.
When not worn, store pieces separately in a pouch or box, away from moisture and light. Regular gentle cleaning with a soft cloth helps maintain their shine.
For more care tips, explore our jewelry guides and our dedicated care advice section.
Taking care of your jewelry means enjoying it day after day.